Privacy Statement
Welcome to the privacy policy for Very Well. This page explains how we collect, use and protect personal information when you create an account, play games, place bets or otherwise use our services. We take user privacy seriously and set out here the types of data we process, how we use it and your rights in relation to that information.
Types of data we collect
Personal data
When you register an account we collect personal information such as your name, email address, date of birth, residential address and identity documents where required for verification. We also process contact details and any information you provide when contacting support.
Technical data
We collect technical information to operate and secure our services. This includes IP addresses, device identifiers, browser type, operating system, page interaction data and language preferences. This data helps maintain account protection and a functional site.
Transactional and activity data
We record deposits, withdrawals, wagers, game activity, bet history and any promotional activity. Transactional records and user activity are necessary for account management, payments, fraud prevention and to meet any applicable compliance checks.
How we use information
We use your data to provide and administer your account, process payments, respond to enquiries, detect and prevent fraud, and to comply with legal obligations. Aggregated or anonymised information may be used for analytics, service improvement and to maintain system security. We do not use personal data for automated decision-making that has a significant effect on you without clear notice.
Data protection practices
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse. This includes secure servers, encryption where applicable, access controls and regular security reviews. Only authorised staff and contracted providers who need access to perform their duties may handle personal data.
Cookies and tracking technologies
Cookies and similar technologies are used to support site functionality, remember preferences, measure performance and deliver relevant content. You can manage cookie settings via your browser or the site’s cookie controls. Third-party analytics and advertising partners may set their own cookies; their use is subject to their separate policies.
Information sharing and third parties
We share personal data with payment processors, identity verification services, fraud prevention providers and other service partners where necessary to provide services or comply with legal duties. We may also disclose information in response to lawful requests from authorities. If you link or use third-party services via VeryWell, additional data sharing may occur under those providers’ terms.
User rights
You have the right to access personal data we hold about you and to request correction of inaccurate information. You may also request deletion or restriction of processing where permitted by law. To exercise these rights contact our support team. We will verify identity before fulfilling requests to protect account security.
Access, correction and deletion
To request access, correction or deletion submit a verified request via your account or contact support. We will respond in line with applicable law and may retain certain information where required for legal or regulatory reasons, dispute resolution or fraud prevention.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated via the site or your registered contact details. Continued use of our services after changes indicates acceptance of the revised policy.