Very Well Casino Responsible Gambling

At Very Well we take responsible gambling seriously. We want every player to enjoy controlled, safe play, and we provide clear tools and guidance to help you stay in control. Our approach is practical and supportive: we encourage sensible limits, regular checks on your activity, and quick access to help if gambling stops being fun.

Player protection principles

We aim to protect customers by promoting informed choices and preventing harm. We work to make responsible-gambling options visible in your account, treat requests for help promptly, and ensure our team responds respectfully and confidentially. We support players who choose to set limits or take a break at any time.

Activity-control tools

We provide several straightforward tools so you can manage your play and spending. These are designed to be easy to set up and change, and to help you stick to your limits.

Deposit limits

You can set daily, weekly or monthly deposit limits. Limits can be reduced immediately from your account settings. Increases may require a waiting period to take effect, to help avoid impulsive changes.

Loss limits

Loss limits help you control how much you can lose over a set period. You can choose a cap that suits you and review it at any time. If you reach your limit, play will be restricted until the next period or until you change the limit following any required cooling-off period.

Time limits and account breaks

Set daily or session time limits to help manage how long you play. If you prefer a short pause, you can take an account break for a set number of days. Breaks stop access to play but allow you to log in to view responsible-gambling options and support information.

Self-exclusion

If you need a longer break, self-exclusion lets you close access to your account for a chosen period. Self-exclusion is a serious step; it prevents account access and blocks marketing. Our team will provide clear information on how to apply and what to expect. If you later wish to return, the process for reinstatement includes safeguards and may require identity verification.

Signs of problematic behaviour

Look out for signs such as: chasing losses, increasing stakes to try to win back money, neglecting personal or work responsibilities, borrowing to gamble, or lying about gambling activity. If you notice these signs in yourself or someone close to you, consider using our control tools and seeking support.

Tips for maintaining control

Simple steps can help keep gambling responsible: set realistic budgets, use deposit and time limits, avoid gambling when stressed or under the influence, and take regular breaks. Keep record of your play and check your activity regularly.

Professional help and support organisations

If you need further help, speak to our support team or contact a recognised support organisation. We recommend GamCare and Anonymous Players for confidential advice and counselling. If you need immediate assistance, please reach out to the relevant support services in your area.

If you have questions about responsible gambling tools or need help setting controls on your account, our support team at VeryWell can guide you through the options and next steps.