Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the online services we provide at Very Well. They explain the relationship between you and us, outline your responsibilities when using the platform and describe how we handle account verification, payments, promotions and disputes. By using our site you accept these terms and any subsequent updates we publish.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs while your account is active. Do not share login details. We may suspend or close accounts where we suspect fraud, abuse, multiple accounts, or breach of these terms. You must notify us immediately of any unauthorised access or errors.

Eligibility requirements

To register an account you must be of legal age in your jurisdiction and meet any eligibility rules published on the site. We may restrict access from certain countries and we reserve the right to refuse registration where local law or our internal policies require it. Registration is limited to one account per person unless otherwise agreed in writing.

Acceptable platform use

Use the site in a lawful and fair way. Prohibited behaviour includes using automated systems to access or play, attempting to manipulate games or promotions, facilitating underage gambling, and abusing customer support. We may limit, suspend or close accounts that use the platform for unlawful or harmful activity.

General bonus and promotion rules

Promotions are subject to specific terms which are published with each offer. Unless stated otherwise, bonuses may carry wagering requirements, game-weighting rules, maximum bet limits and expiry periods. Any attempts to abuse bonus terms may result in forfeiture of bonus funds and winnings. We reserve the right to modify or withdraw promotions at any time.

Deposits and withdrawals

Verification and checks

We may require identification and other documentation to verify your identity, source of funds and payment methods before processing withdrawals. These checks are routine and aim to protect your account and comply with our obligations. Withdrawals may be delayed until verification is complete.

Payment methods and limits

We accept a range of payment methods as shown on the cashier page. Transaction times, minimums and maximums depend on the method selected. We do not charge platform fees for deposits or withdrawals unless explicitly stated. Any third-party processing fees are the responsibility of the user.

Dispute resolution

If you have a dispute with us, contact customer support in the first instance. We will seek to resolve complaints promptly and fairly. If a resolution cannot be reached through our support channels, we may provide details of independent dispute resolution options where available. Using the site does not remove your statutory rights.

Updates to terms and conditions

We may revise these terms from time to time. Where changes are material we will notify registered users by posting notice on the site or via account communication. Continued use of the services after updates indicates acceptance of the revised terms. If you do not accept changes you should stop using the service and close your account.

If you have questions about these terms or need help, contact our support team through the help section on the site. References to VeryWell in communications refer to our platform and services under these Terms and Conditions.